Order Processing Time
All orders are processed and dispatched within 1–2 business days of purchase (excluding weekends and public holidays). You will receive a confirmation email with tracking information once your order has shipped.
Delivery Time
We ship internationally. Once dispatched, orders typically arrive within 7–12 business days, depending on your location and local customs processing.
Please note: delivery times are estimates and not guaranteed. Factors such as customs clearance, local courier delays, weather, or high-demand periods (e.g. holidays) may extend delivery beyond the estimated window.
Shipping Rates
Shipping costs are calculated at checkout based on your order weight, size, and destination.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor your package's progress.
Customs, Duties, and Taxes
For international orders, your shipment may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your local customs office for more information before ordering.
Delayed or Lost Packages
If your order hasn't arrived within the estimated delivery window, please contact our customer support team at [your support email] with your order number, and we'll help track down your package.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately so we can attempt to correct it before dispatch.
Questions?
If you have any questions about your order or our shipping policy, please reach out to us at [your support email].